Where is Duwick located?
Duwick is an online store based in United States. All order processing and shipping are handled from within the country.
What is Duwick's return policy?
Full return details, including timeframes and conditions, can be found in our Return & Refund Policy section. It explains how to start a return and which items are accepted. Return requests must be made within 30 days of delivery.
Do you send order confirmations?
Yes. Once your order is placed, you will receive an automatic confirmation email. It contains your order summary and shipping information.
Can I return sale items?
No. Any product marked as sale or final sale cannot be returned or exchanged.
What shipping options are available?
Handling Time: 1-2 business days (Monday–Friday).
Transit Time: 8-10 business days after dispatch.
Cutoff: Orders after 2:00 PM New York Time are processed the next business day.
Estimated Delivery: 9-12 business days total.
Shipping details shown at checkout are correct at purchase.
How do I track my order?
After your order ships, a tracking number will be emailed to you. It usually activates within 24–48 hours. If your parcel seems delayed, contact us.
Important: Make sure your shipping address is fully correct and complete before ordering. We cannot promise free replacement for items sent to incorrect addresses.
When will my order arrive?
You can expect delivery within 9-12 business days. Actual delivery may vary based on location, carrier, or other factors.
How do I return an item?
To start a return, email our support team. If your order qualifies, we will send return instructions. Requests must be made within 30 days of delivery.
CUSTOMER SUPPORT
Have a question about an order, delivery, or a return? Our support team is glad to help. Reach out using the contact details below.
Email: support@duwick.shop
Phone: +16468461480
Address: 42 W 9th St, New York, NY 10011, United States