Refund policy

By completing a purchase with Duwick, you agree to the terms set out in this policy. This applies to all orders shipped within United States.

RETURN WINDOW

Return requests must be submitted within 30 days of delivery. Items should be unused and unworn, sent back in their original packaging with all tags still attached. Any product showing wear, damage, or alterations will not be accepted.

HOW TO REQUEST A RETURN

To start a return, email us with your order number and the reason for returning the item. Once approved, we will email return shipping instructions. Unauthorised returns may be refused.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, faulty, or different from what you ordered, contact us straight after delivery. We will look into the matter and arrange a solution if your situation qualifies.

EXCHANGES

Exchanges are only available for items that arrived damaged or incorrect. We do not accept exchanges for customers who changed their mind. All exchange requests must be emailed with your order number and a brief explanation.

RESTOCKING FEES

Duwick does not charge any restocking fees on approved returns.

REFUNDS

After we receive and inspect your returned product, we will email you an update. If your refund is approved, the amount will be credited to your original payment method. Refund processing may take up to 5-7 business days from the date of approval. Items that do not meet our return rules may not receive a refund.

DISCOUNTS AND PROMOTIONS

All discount codes and promotional offers must be applied at checkout. We cannot refund any promotions that were forgotten, missed, or already expired.

CUSTOMER SUPPORT

Have a question about an order, delivery, or a return? Our support team is glad to help. Reach out using the contact details below.

Email: support@duwick.shop
Phone: +16468461480
Address: 42 W 9th St, New York, NY 10011, United States